For more information, see KB92519 - Self-Service Supportability Orchestrator data collection tool. SSSO uses predefined playbooks and triggers to automate the collection.

SSSO is a tool that facilitates data collection using multiple standalone tools out of a single interface.

Issues related to Threat Intelligence Exchange (TIE)ĭepending on the issue, you might need the following tools:.

The status of ENS is: Endpoint Security Platform isn't running!.

One or more ENS components fail to install.

Issues related to Device Guard or Credential Guard.

Application hang or deadlock (not responding and doesn't recover).

Slow system performance ( reproducible or random).

Slow application performance ( reproducible or random).Slow application startup ( reproducible or random).

Use the SSSO tool in all applicable data collection scenarios rather than opting for manual collection steps, to ensure data consistency.Ĭollect other files and logs for each issue below: This tool captures the context in which the data collection happens, which helps report proper telemetry data. The tool invokes the right tool at the right time and eases the data collection effort. SSSO is a data collection tool that brings all standalone tools that Technical Support uses under a single orchestrator. Self-Service Supportability Orchestrator (SSSO):.Debug logging must be enabled for the Real Protect RC.log to be generated. For information about MER files, see KB59385 - How to use MER tools with our products. For information about debug logging, see Verify whether ENS debug logging is enabled.

Minimum Escalation Requirements (MER) files with debug logging for ENS are needed for all issues.IMPORTANT: The following files are needed for Technical Support:

Process monitor boot logging